Shipping Policy

Effective Date: 09.11.2023

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased on socialemall.com, owned by Promnibus Social E-Mall Services (OPC) Pvt Ltd. We are dedicated to providing a reliable and transparent shipping experience for our customers.

Order Processing

1. Order Confirmation:

   Once you place an order on socialemall.com, you will receive an order confirmation email containing details of your purchase. Please review the information carefully and contact our customer support team within 24 hours at hello@socialemall.com if you notice any errors.

2. Order Processing Time:

   Orders are typically processed within 2 business days from the date of purchase. This processing time may vary depending on product availability, order volume, and other factors.

Shipping Methods and Times

1. Shipping Options:

   We work with multiple third-party logistics partners who offer the best possible shipping options based on the destination, weight/volumetric weight, and the nature of the products being shipped.

2. Estimated Delivery Times:

   Estimated delivery times will be provided during the checkout process and are based on factors such as the destination pin code, locality, and product availability. Please note that these are estimates, and actual delivery times may vary slightly. Delivery may be subject to further delays in the event of public holidays, natural calamities, pandemics, or epidemics or endemics, political strikes, riots, or similar other unforeseen circumstances.

Shipping Costs

1. Shipping Charges:

   Shipping charges are calculated based on the selected shipping method, destination, and the weight or dimensions of the products in your order. However, the shipping costs are borne by the seller and not the buyer.

2. Customs and Duties:

   For international orders, customers are responsible for the delivery charges, any customs duties, taxes, or fees levied by the destination country. These charges are not included in the product and are the responsibility of the buyer.

Order Tracking

1. Tracking Information:

   Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your socialemall.com account.

2. Tracking Updates:

   It may take up to 2 business days after the product gets shipped for the tracking information to become available. If you have not received tracking information after this period, please contact our customer support team for assistance.

Shipping Restrictions

1. Geographic Limitations:

   We may have limitations on shipping to certain geographic areas. If your location is not eligible for shipping, you will be notified during the checkout process. And if, by any chance, we are unable to deliver the product after the order gets placed, we will immediately refund the buyer within 3 business days.

2. P.O. Box Addresses:

   We will not be able to deliver to any P.O. Box addresses for certain products. Please provide a physical address for delivery.

Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with a shipping-related inquiry, please contact us at:

Company Name: Promnibus Social E-Mall Services (OPC) Pvt Ltd
Address: 1, Milak Lachi, Milak Lachi, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh, 203207
Email: hello@socialemall.com
Phone: +91-8800989027

This Shipping Policy is subject to change, and the most current version will be available on our website. By making a purchase on socialemall.com, you acknowledge and agree to the terms outlined in this Shipping Policy. We recommend reviewing this policy periodically for any updates or changes.