Returns & Refund Policy

Effective Date: 09.11.2023

This Returns & Refund Policy outlines the terms and conditions for requesting and processing refunds for purchases made on socialemall.com, owned by Promnibus Social E-Mall Services Pvt Ltd. We are committed to providing a fair and transparent refund process for our customers.

Eligibility for Returns

1. Product Returns:

   We accept requests for returns in the following situations:

   • Damaged or Defective Items: If you receive a damaged or defective product, you may request a refund or a replacement.
   • Incorrect Orders: If you receive an incorrect item, we will refund your purchase or send you the correct product.
   • Non-Delivery: If you do not receive your order within the specified delivery time frame, you may request a refund.
   • Cancellation: If you cancel your order before it has shipped or before the digital product is delivered, we will process a refund according to the cancellation policy.

2. Non-Refundable Items:

   We do not offer refunds for the following:

   • Downloadable Digital Products: Once a digital product has been downloaded or accessed, it is not eligible for a refund.
   • Services: Services provided through socialemall.com are non-refundable unless otherwise stated in the service-specific refund policy.
   • Custom or Made-to-Order Products: Items that are made to your specifications or customized to your request are non-refundable.

Refund Requests

1. Refund Initiation:

   To request a return, please visit the order history page from your account and select the product you want to return and follow the instructions on the page. Please contact our customer support team at hello@socialemall.com, or WhatsApp us at 8800989027, if you face any challenges with the returns. Please provide your order number, a detailed explanation of the issue, and any supporting evidence, such as photographs of damaged items.

2. Refund Processing:

   We will review your return request and notify you of the outcome. Refunds will be processed to the original payment method used for the purchase.

Refund Timeframe

Processing Time: Refunds will be processed within 7 – 10 business days after your request is approved. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

Cancellation Policy

1. Order Cancellations:

   If you wish to cancel an order, please follow the instructions on the order history page or contact our customer support team as soon as possible. Cancellation requests for physical products can be accepted before the item is shipped. For digital products, cancellation may be possible before delivery, as long as you have not accessed the product.

2. Refunds for Cancellations:

   Refunds for cancelled orders will be processed as per the terms of this Refund Policy.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please mail us at hello@socialemall.com or call us at 8800989027.

Please note that this Refund Policy is subject to change, and the most current version will be available on our website. By making a purchase on socialemall.com, you acknowledge and agree to the terms outlined in this Refund Policy. We recommend reviewing this policy periodically for any updates or changes.